Chen Hua, did you hear about the Shanghai Zoo incident? A parent feeding their baby with milk was asked to leave by staff citing a ‘no eating’ rule, and later the zoo issued a public apology.

Yes, I saw the news. I found it unbelievable. The nursing room was a 15-minute walk away — very inconvenient for parents with children. The staff’s handling was far too rigid.

I agree. Public places should take parents and babies into consideration. Bottle-feeding is different from regular eating; the staff should have shown more empathy.

And it seems that some visitors drank water in the exhibit halls without being stopped, so why is it not okay for a baby to drink milk? Isn’t that a bit of a double standard?

This incident actually reveals that many venues still fail to provide adequate services for special groups. Sometimes, overly mechanical enforcement of rules makes people feel there’s no human touch.

Although the zoo later apologized, the root problem remains. If the nursing room is still that far, similar situations will happen again. I hope public places will pay more attention to such details in the future.

Yes, the warmth and thoughtfulness of service are important. Otherwise, no matter how many apologies are made, they’re just superficial. Many places around us have similar problems.

Exactly, this controversy also reminds us that rules and human care must go hand in hand to make public spaces more friendly.